Payment

• A deposit of 25% of the total service cost is required at the time of booking to secure your reservation.

• The remaining 75% must be paid no later than 14 days before your event. Failure to complete payment by this time may result in the cancellation of your booking.

Cancellations & Refunds

• Deposits will be fully refunded if the booking is cancelled more than 60 days before your event.

• Deposits are non-refundable for cancellations made within 60 days of your event.

• Full payment is non-refundable for cancellations within 7 days of the event.

• No refunds will be provided if your selected food items are unavailable on the day of the event due to unforeseen circumstances, as outlined in the "Products" section below.

Damages

• The client is responsible for any damages to or loss of items (including the cart, serving supplies, or decorations) caused by them or their guests. Any damages will be assessed, and costs will be charged to the customer accordlngly.

​Products

• For the service you will select 12 food options from our offerings on either our standard or gourmet lists depending on which service you have booked.

• We will make every effort to provide the foods you have chosen. However, if certain items are unavailable due to being out of stock or out of season, we will substitute them with similar products. If no suitable substitute is available, you will be informed and given the option to select from the remaining available products.

• We are committed to following all food safety regulations and standards. However, we cannot be held liable for foodborne illnesses resulting from mishandling or improper storage of the food after it has been served.

• Any opened food that is left on the cart at the end of the 2 hour service period can be left with the client. The client is responsible for providing containers to store the food. We are not responsible for the condition of the food once it has been handed over, including if it is kept out of refrigeration.

• Clients must inform us of any allergies or dietary restrictions at the time of booking. While we take great care to prevent cross-contamination, we cannot guarantee an allergen-free environment.

Event Timing

• Exclusive use of the grazing cart is limited to 2 hours (not including travel and set up/pack down time). Additional time can be arranged prior to the event for an extra fee.

• Our team will arrive 45 minutes before the 2-hour service period to set up and will require 45 minutes after the service period for pack down. Please ensure the venue is accessible during these times.

• Delays caused by the client or venue may incur additional charges.

Venue Requirements

• Clients must ensure that the venue is accessible for delivery and setup. This includes ensuring suitable parking and access to the event location.

• The client is responsible for confirming that external food providers are allowed at the venue. If we arrive at the venue and are unable to set up due to venue restrictions, the full payment will still be charged.

• If the venue imposes restrictions or additional fees, the client is responsible for addressing these with the venue directly.

• Our service is a registered and verified food service under MPI National Program 3. Clients are responsible for obtaining any additional permits or approvals as deemed necessary by the venue or local authorities for the setup and operation of our grazing carts for their event.  

Weather and Outdoor Events

• For outdoor events, we provide an umbrella to offer protection from the sun. However, in the event of rain, the grazing cart must be placed under appropriate shelter to ensure its protection and functionality. If suitable shelter is not available, we reserve the right to refuse setup.

Photography and Media Release

• We reserve the right to take photos of the grazing cart setup for promotional purposes. These photos will not include guests unless explicitly discussed and agreed upon prior to the event. If you do not consent to photography, please notify us in writing before the event.

Health and Safety

• All food is prepared and served in compliance with national food safety regulations. However, once leftover food is handed over to the client, we are not responsible for its storage, condition, or safety. It is the clients responsibility to ensure proper storage and handling of the food.

Changes to Bookings

• Any changes to your booking (e.g., time, location, or food selection) must be requested at least 14 days before the event and are subject to availability.

• Significant changes may incur additional fees.

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By booking with us, you agree to these terms and conditions.

For any questions or clarifications, please contact us directly.